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Reviews Of Our Customer Satisfaction


WOW I’m impressed… On time, friendly, and professional! Thank you Ohio Water Heaters! Lance, the technician was awesome!

Laura A.


professional and friendly

Mark T.


If you need any plumbing work done… Go with Ohio Water Heaters. I got more than a few estimates… they had by FAR the best price, were very professional, and did great quality work. I highly recommend.

Chris D.


Excellent and friendly service from the beginning to end. Highly recommend!!

Robert M.


I have had them out twice and the techs have been very nice. I would recommend them to others.

Dottie I.


Great company to deal with.

Came out and installed new water heater in same day.
Very Professional!

Beverly S.K.


My AC quit Sunday night, one of the hottest days/nights. Brad M. arrived the next morning, diagnosed and fixed the unit in 5 minutes! Excellent, excellent service and manners!

Melissa M.B.


This is a wonderful and caring company. Everything was explained to me step by step. I highly recommend this company !!!

Penny E.


Lance is the best! So friendly, talented and knowledgeable. We highly recommend this company.

Elizabeth Z.M.


expertise and on time delivery.

Artie P.


Vic and Brad were very professional and did excellent work. Spoke to Tina to set up appointment and then to add warranty. She was very nice and helpful. Would definitely recommend Ohio Water Heaters.

Robert D.


We needed a new tankless hot water tank and called Ohio Water Heaters, Tina was EXCELLENT. Lance came out and checked our old tank that we constantly had to reset for hot water. He explained the issue, but stated it would cost as much to fix it as a new one and since it was14 yrs old, we opted for the new YEAH, I have HOT water on demand. We bought there service contract and they have done our house air conditioning for summer and checked our water pressure tank.
TNAK YOU Ohio Water Heaters, I have hot water, water pressure and air conditioning. Lance and Tina your the best!!!!
Barb Garcia
Thornville, Ohio

Barb S.G.


STOP!!! Stop google-ing others. This one is the one you want. The sent me Brad. He is awesome. He took care of our A/C problems. Great customer service and he represented himself and his company well. Two thumbs up!!

Budi K.


They are amazing Lance was very caring and amazing.Talked to Tina she was very nice and helpful. Will call them in the future would definitely recommend them.

Bob D.


Good professional service. After several attempts to coordinate with Columbia Gas, Ohio Water Heaters returned three times to make certain the gas leak was taken care of. The issue was with Columbia Gas service technicians who continued to give contradictory reports regarding the gas leak, yet Ohio Water Heaters worked with them and the tenant at the location to resolve the problem. They did this with no additional fees or costs.

Hank L.


Great experience getting an estimate. I did not know what type of hot water to get. All types were explained am I decided what type to get. Too bad it was out of my price range with this company they really seemed like they would be great to work with

Jim P.


This past Tuesday our air conditioning went out around 3pm. I first called a local company and they told me they wouldn’t be able to come out until the next day and their fee was going to be $140. Then I remembered that we had used Ohio Water Heaters’s when our tankless hot water tank wouldn’t fire up and they were awesome! They corrected the problem and they were very polite and explained everything very well. So I called them for my air conditioning… unlike the other company I called, they were able to get one of their repairmen out the same day. The dude was a rockstar! He had the initial problem fixed in 20 minutes, he then went ahead and inspected everything else on his own. They were very punctual and as their dispatcher had told me… they gave me a call ahead, a text and an email letting me know they were on the way and would arrive in about 20 minutes. I would highly recommend this company to anyone!

Jim K.


AC went out and Ohio Water Heaters were able to send out a technician that day. The problem was fixed at a reasonable cost within an hour total time. The technician was very professional and personable. I highly recommend!

Stephen C.


My spouse Mary & I are pleased with the installation of a new furnace and hot water heater.The installers were very professional and considerate.They wore shoe covers and upon completion cleaned up excessive dirt and removed all previous used products.Everyone we were in contact did there best to please us.Should anyone have questions please call us @ 614 8851860.We would be more than please to answer any questions.Thank you Ohio Water Heaters for a job well done.

Phil M.


I had a leaking faucet and Ohio Water Heaters sent Lance out to fix it. He was on time and professional and got the faucet fixed. No more drips! I will 7se this company again.

Joan L.S.


Job was scheduled in a timely manner complete with in-person quote and explanation of the project. Lance is knowledgeable, friendly, and communicates well. Highly recommended.

Erik W.


Quick response on a Saturday! Fast, friendly service! Definitely use again!

Amy T.


Had a sump pump issue on our new home – just built a year ago and builder warranty would not cover. Ohio Water Heaters answered the phone right away, scheduled same day, called and could come early, come out did the job and was reasonably priced. Thank you! Excellent Customer Service!

Angelia H.


Replace my hot water heater with a tankless system. Lot of work and did a top notice job. They took there time to make sure pipes were straight and level. That things looked nice.

Nathan N.


Went above and beyond in service and referrals.

Donavan V.


OMG this team was awesome from Chris coming to the house and giving us an estimate to the gentlemen that came to our home the next day and did a custom job of installing our furnace. They did an awesome job would definitely refer them to anyone.

Julie A.


Highly recommended! They were quick, professional, reliable and priced competitively. I am so happy I called them to fix our plumbing issue!

Nicole P.


I used this company to install a whole house humidifier. They were able to come out the same day to review my house/furnace and provided recommendations and estimates. They were able to come the next morning to install the system, which was done well, quickly and professionally.

Scott A.


Was in the market for a new furnace and a/c and was collecting estimates. Ohio Water Heaters had someone out with within the hour. Steve gave me sound options and was transparent throughout the process. The installation was set within the next few days. Vic and Jacob, the install team, were friendly, knowledgeable and too were very transparent throughout the process. Vic and Jacob gave me options to customize the set up to fit my needs. Specifically we had a preference on how exhaust pipes were to be ran and any drain pipes. The team made it happen without hesitation. Overall positive experience and I recommend Ohio Water Heaters.

Marc T.


Excellent service! They sent someone out within an hour of my call on a day that was 10 degrees. They diagnosed the problem, went to get the part, and had it fixed the same day. The service tech and the dispatcher were both very helpful.

Jason B.


Terry came to my place today and installed a new bathroom faucet for one that had worn out and wasn’t worth repairing. He was friendly, courteous and very good at the installation and gave me tips about keeping my drain clean. Cost seemed expensive to me, but I am not knowledgeable about plumbing pricing so can’t speak to that issue. I would call Ohio Water Heaters again if needed and ask for Terry.

Sally B.


He came out to help us with our a/c on Father’s Day and one of the few companies that provided same day service. We highly recommend!

Stacy M.


Ohio Water Heaters is an excellent and reliable company. They make it very easy to schedule an appointment, and the service is quick and easy. Lance did a terrific job and was very knowledgeable about our plumbing problems. I would highly recommend Ohio Water Heaters the next time you are experiencing plumbing issues.

Terry D.


Sean installed a battery backup / sump pump for us this morning. What a great experience. Friendly, on time, professional. No pushy up sales, cleaned up afterwards. Thank you, Ohio Water Heaters! We’ve got a new customer!

Becky B.


This company is Awesome! I am a first time home buyer and as soon as we moved into our new home the A/c stopped cooling. I was told by our home Warranty that we had to replace the whole unit. I contacted Ohio Water Heaters to get a second opinion. Chris was sent to our house for a service call the same day. He was very through and professional explaining ALL of our options and the best part is that my A/C is cooling now thanks to Chris! I highly recommend using Ohio Water Heaters!

Janine J.


The man was on time. Explained to me the issue and fixed everything in a jiffy!! Thank you so much for fast service in winter 🙂

Alexis Q.


I used Ohio Water Heaters for a lot of reasons but what sold me was the owner of the company. He looks at the reviews and professionally responds to them, especially the few that weren’t so favorable. That meant to me that he takes it seriously and that impressed me. There were over 45 reviews, maybe two or three that were negative and he addressed those concerns to their satisfaction. When I used his service company’s services he followed up with me within an hour after the service was completed. Who does that? They also work with you on the cost of the project, in my case they came in lowest price while not compromising quality of materials or labor. I was so impressed that I am now a member of their 3 x per year check of my furnace, AC now now sump pump. Good job, they get it.

Ken H.


I’m impressed Ohio Water Heaters!
Very friendly office staff!
Lance, the technician, was awesome! On time, professional, and friendly! 5 stars!

Laura B.


From the first phone call to Ohio Water Heaters, to the completion of work in four days, I had amazing experience. The staff very friendly, helpful and process very easy going.

Casares B.


We continue to receive wonderful service. We had our furnace installed and now they came to install our air conditioner. We also had a humidifier installed. Same fast and excellent service. Highly recommend.

Barbara M.


Mike responded in 20 minutes. Had diagnosis in 10 minutes. Very professional and personable. Thank you!

Shawn F.


What great and professional service. We have had Ohio Water Heaters out now for several different issues and they were fast and efficient. They are a great group of individuals and reasonable I pricing. My husband and I can’t thank you enough.

Barbara R.


If I could rate higher than 5 stars, I would. Ohio Water Heaters was our fourth call early on a Monday morning to try and find someone to repair a plumbing leak ASAP. The receptionist was incredibly courteous and efficient -we had the service man here – problem fixed all before Noon! Lance was extremely good at diagnosing and fixing the leak – was friendly and professional in his work. We’ve found our new “go to” company to help us out in the future. Highly recommend!

Pam B.



Thursday — tepid shower. Hmmm…that’s weird.

Friday – cold shower. That’ll wake you up.

The water heater finally finished its race. I called up CBUS that morning around 9:00a. Spoke to Shelley (who is awesome and super friendly) and explained the situation. She said she would see what she could do and give me a call back. 10-15 minutes later and she did just that. As luck would have it, they had a 12-3p slot that day (!). Yes, please.

Lance showed up on the dot. Awesome. Super cool dude. We talked a while and you could tell this dude not only knew what he was doing, but actually cared about doing it well. It took him about an hour, solo, to replace the old tank. That is amazing.

Paid up, he was out the door. Hot water 30 minutes later. Success.

Awesome work, everyone at CBUS! You all have definitely made the short list.

Mike D.


Amazing experience! A gentleman came out today to give me a free quote. Very honest, very down to earth. Told me that my issue could be easily resolved by me for much less. Was even so honest to tell me that my issue would be better resolved by a different professional than a plumber (issue is the tile, not the plumbing). I am keeping this company on my short list next time I need something done. Despite no work today, I am extremely impressed with my experience. Did not pressure me at all to use their services, just gave me an honest assessment instead. So refreshing. Very impressed.

Brett F.


My furnace suddenly quit working this winter 2018. Ohio Water Heaters was able to come quickly. I decided to get a new furnace because my old furnace was 21 years old already. By the next day they were able to install a new one right away. I upgraded my furnace from a single stage to a 2-stage and also decided to upgrade my thermostat. The total cost was pretty fair and I was happy with the service and price. They also had financing available which was very helpful. I qualified for the 18 months 0% interest which was awesome because I try to avoid paying for interest as much as I can. The serviceman and phone clerk was also very professional and respectful. There was always somebody that answered the phone every time I called. All my issues (new furnace installation, additional questions and requests, financing) was taken care off in 2 days. I am very happy with their service and will use this company again in the future.

Syd U.


The serviceman was professional, and thorough, and did not try to sell me on more services than I needed. I will use them again

Nancy S.


I needed some work done ASAP. I called Ohio Water Heaters. The plumber was at my house in less than an hour, determined the work needed, and finished the job. No fuss, no excuses – that’s service.

Brian S.


All of the trades excelled in their workmanship with quality appliances. Furnace, water heater, air conditioner, humidifier and dehumidifier & removal of old appliances & fuel oil tank. Extremely pleased.

Harry & Anne


Ohio Water Heaters heating & Cooling provided great service. I was in need of a new furnace and I checked with three different companies. I found them to be professional, trust worthy and honest. I would recommend them to my family and friends.



During the 2019 polar vortex and temps at -30f, it was not an ideal situation for anyone, specially with the risk of water pipes freezing and it becoming anyone’s worst nightmare. I called Ohio Water Heaters and like most unfortunately, you have low expectations of anyone being able to help quickly and painless. This was beyond great. A quick phone call, pleasant, and clear service got me scheduled within the hour, I started to feel some relief. I got a call from Mike exactly at 15 minutes out and the service call was absolutely what I needed. Quick diagnosis, pleasant, and most of all knowledgeable. I learned a lot during his visit and felt relieved to have had Ohio Water Heaters save the day. Thank you Mike! I know who to call and who to promote with all my friends and family, always Ohio Water Heaters.

Furnace Out At -30f

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We Care About
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Family Owned &

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